Frequently Asked Questions

Please read before sending us a message.

What are the delivery charges for orders from the Online Shop?

The shipping cost will be calculated in the cart or at checkout with the postal code information. 

Which payment methods are accepted in the Online Shop?

We want your online shopping experience to be a positive one! Therefore here are our different methods to choose from: VISA OR MASTERCARD

How long will delivery take?

Delivery available only within CANADA. Items are dispatched within 24 hours (business hours) after approved purchased. Standard shipping will be between 3 – 6 business days once the payment has gone through. As soon as your package is ready, a shipping confirmation email will be sent. Visit track your order to follow your parcel.

Do I receive an invoice for my order?

After every order you will receive an email confirmation with invoice. You can also verify in your myf1rstbday.com account if you created one at checkout (checkbox) or create one with the email used at checkout. 

Return Policy

Our customer service ensures that every parcel sent has been inspected. However, if you wish to return an item please send a request by filling the form below.

*Please be advised that a restocking fee will apply. 

Send us an email